Privacy Policy
Your privacy matters to us at Open Connect Stream
Information We Collect
At Open Connect Stream, we collect various types of information to provide you with exceptional mobile cooking services. When you book our services or interact with our website, we gather personal information that helps us deliver customized culinary experiences right to your location in Bulgaria.
Personal Information
We collect your name, email address, phone number, and delivery address when you book our mobile cooking services. This information is essential for coordinating service delivery and maintaining communication throughout the cooking process.
Service Preferences
Your dietary preferences, allergies, meal customizations, and service history help us provide personalized cooking experiences. We store this information to improve future service delivery and accommodate your specific culinary needs.
Payment Information
Payment details are processed securely through encrypted channels. We don't store complete payment information on our servers, working with trusted payment processors to ensure your financial data remains protected during transactions.
Technical Data
Website usage data, IP addresses, browser information, and device details help us optimize our platform performance. This technical information allows us to improve user experience and troubleshoot any service-related issues.
How We Use Your Information
Your information serves multiple purposes in delivering outstanding mobile cooking services. We use collected data to coordinate service appointments, communicate with clients, process payments, and continuously improve our culinary offerings.
- Scheduling and coordinating mobile cooking appointments at your preferred location
- Customizing meal preparation based on your dietary preferences and restrictions
- Processing payments and maintaining accurate billing records
- Sending service confirmations, reminders, and important updates
- Improving service quality through feedback analysis and service optimization
- Ensuring food safety compliance and maintaining service standards
- Marketing communications about new services and special offers (with your consent)
Service Quality Commitment
We never sell your personal information to third parties. Your data is used exclusively to provide and improve our mobile cooking services, ensuring each culinary experience meets your expectations and dietary requirements.
Data Sharing and Protection
Open Connect Stream maintains strict data protection standards when handling your personal information. We share data only when necessary for service delivery or legal compliance, always ensuring appropriate safeguards are in place to protect your privacy.
Our mobile cooking service may require sharing limited information with trusted partners, including payment processors, ingredient suppliers, and logistics coordinators. These partnerships enable us to deliver comprehensive culinary services while maintaining data security standards.
- Payment processing companies for secure transaction handling
- Food suppliers for ingredient sourcing and delivery coordination
- Insurance providers for service coverage and liability protection
- Legal authorities when required by law or to protect service integrity
- Emergency contacts in case of service-related incidents or health concerns
All data sharing arrangements include contractual obligations requiring partners to maintain equivalent privacy protection standards. We regularly review these relationships to ensure continued compliance with data protection requirements.
Your Privacy Rights
You have comprehensive rights regarding your personal information collected through our mobile cooking services. We respect your privacy choices and provide multiple ways to manage your data according to your preferences.
To exercise these rights, contact our privacy team through the information provided below. We respond to privacy requests within 30 days and provide clear explanations about any limitations based on legal requirements or service delivery needs.
Data Security and Retention
Protecting your information is fundamental to our mobile cooking service operations. We implement comprehensive security measures including encryption, access controls, regular security audits, and staff training to safeguard your personal data against unauthorized access or misuse.
Our data retention practices balance service quality with privacy protection. We keep personal information only as long as necessary for service delivery, legal compliance, and business operations. Different types of information have varying retention periods based on their purpose and legal requirements.
- Service booking information: Retained for 3 years for quality assurance and customer service
- Payment records: Maintained for 7 years for tax compliance and financial auditing
- Dietary preferences: Kept active during service relationship, archived after account closure
- Marketing communications: Stored until you unsubscribe or request removal
- Technical logs: Automatically deleted after 12 months unless needed for security investigations
When information reaches end of retention period, we securely delete or anonymize it according to data protection standards. Emergency contact information and critical safety data may be retained longer to ensure service safety and regulatory compliance.
International Data Transfers
While Open Connect Stream primarily operates within Bulgaria, some data processing may involve international transfers to trusted service providers outside the European Economic Area. These transfers occur only when necessary for service delivery and always include appropriate safeguards to protect your information.
When international transfers occur, we ensure adequate protection through standard contractual clauses, adequacy decisions, or other approved transfer mechanisms. Payment processing, cloud storage, and specialized culinary software may involve international data flows with established privacy protections.
Transfer Safeguards
All international data transfers include contractual protections equivalent to European privacy standards, regular compliance monitoring, and the right to halt transfers if protection standards are compromised.
Cookies and Website Technology
Our website uses cookies and similar technologies to enhance your browsing experience and improve service delivery. These technologies help us remember your preferences, analyze website performance, and provide personalized content about our mobile cooking services.
Essential cookies enable core website functionality including service booking, payment processing, and account management. Analytics cookies help us understand how visitors use our site, while preference cookies remember your settings and customizations for future visits.
- Strictly necessary cookies for website functionality and service booking
- Performance cookies to analyze website usage and optimize user experience
- Functional cookies to remember preferences and previous service selections
- Marketing cookies to deliver relevant content and measure campaign effectiveness
You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may affect website functionality and limit your ability to book services or access personalized features.
Updates to This Policy
This privacy policy may be updated periodically to reflect changes in our services, legal requirements, or privacy practices. We notify customers of significant changes through email notifications, website announcements, or service communications depending on the nature and impact of modifications.
Minor updates addressing clarifications or technical changes may be implemented without advance notice, though we maintain a version history for transparency. Substantial changes affecting your rights or data processing practices will include advance notification and, where required, requests for renewed consent.
We recommend reviewing this privacy policy periodically to stay informed about how we protect your information and any changes to our data practices. The effective date at the top of this policy indicates when the current version was last modified.
Privacy Contact Information
For questions about this privacy policy, data protection practices, or to exercise your privacy rights, please contact us through any of the following methods. Our privacy team is committed to addressing your concerns promptly and thoroughly.
Sofia, Bulgaria